We care about the privacy of our customers. Please read our entire Privacy and Security Policy.

Our goal is to make sure you are completely satisfied with the items you order and your experience with NinthAvenue. Depending on the reason for the return and the condition of the product, there may be several options available to you.

Please visit Our Refund Policy Page for more information.

We work hard to get your orders processed as quickly as possible. Since we initiate procurement for most products on the day of receiving the order, we request that all cancellation requests come in within a day of placing the order.

However, the customer can choose to cancel the order till it's been shipped by us. Post shipping, returns and refunds can be applied to the order.

If your order has not yet shipped, please contact our Customer Service department to change the address to your new, correct shipping address.

Please ensure to do this before your order has shipped.

For further assistance, please do not hesitate to contact our Customer Service department.

We are in the process of expanding the payment options available to customers. At the moment, PayPal is the only option available.

Since all our orders are shipped from the United States of America, we charge a flat shipping fee of £7.95

When you place an order, we automatically select the carrier that offers the fastest delivery. We've partnered with multiple carriers, so depending on your location, tracking information can vary.

Once your order ships and a tracking number has been assigned to your package, we'll send you an email with all the details. Included in the email is the name of the carrier, the ship date, and the tracking number.

Most orders should arrive within 5-8 business days once shipped, depending on your location, the carrier, and the selected delivery option.

If you do not receive your order within the expected time frame, please contact our Customer Service department and they will be happy to resolve your problem immediately.